FAQs

Frequently Asked Questions (FAQs)

Got questions? We’ve got answers. If you don’t see your question here, feel free to contact us.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, and bank transfers. All transactions are secured and encrypted.

How can I track my order?

Once your order is dispatched, you will receive an email with the tracking number and link to the courier’s tracking page. You can also check the status on our Track Order page.

Can I cancel or change my order after placing it?

If your order has not been shipped, you can contact us to request cancellation or changes. Please contact us immediately at connect@dartexmart.com.

What is your return and refund policy?

We accept returns on faulty or damaged items only, reported within 12 hours of delivery. Please visit our Returns & Refunds page for full details.

Do you offer warranty on your products?

Yes. Warranty periods vary depending on the manufacturer and product. Please refer to the individual product pages or our Warranty Policy page for more information.

How long does shipping take?

Shipping times depend on your location. For details, check our Shipping & Delivery page.

Are there any shipping charges?

We offer free shipping on UAE orders above AED 500. Shipping charges for other locations vary and will be calculated at checkout.

What if my product arrives damaged?

Please report any damage within 12 hours of delivery. Damaged items will be inspected and replaced if eligible, per our Return Policy.

Still have questions?

Our support team is ready to assist you. Contact us at connect@dartexmart.com